Contact Us
Our support team is here to help with questions, account-related issues, technical concerns or general feedback. Reach out any time through live chat, email or phone and we’ll guide you quickly with account checks, verification help or payment queries. For urgent matters use live chat; for detailed requests send email and include your account ID to speed support. Our team responds fast and can work in English and French where needed. Please have your account ID ready to speed verification.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical reply <2 hours) |
| General enquiries | [email protected] (account & payments team) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +1 416 582 9437 (voice support available) |
| Working hours | Mon-Fri, 09:00-21:00 ET / Sat-Sun, 10:00-18:00 ET |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please use a clear subject line, include your account ID and up‑to‑date contact details, and attach any relevant files to avoid delays. We aim to respond promptly once we have the full information.
Send us a message
Response Time
Our support team aims to respond quickly to all inquiries. Most inquiries are answered within one business day, while more complex matters, such as KYC checks or payment disputes, may take longer depending on their nature and the documentation required. We’ll keep you updated through live chat and email until your issue is resolved.
Feedback
We’d love to hear your feedback. If you have suggestions, ideas, or spot a problem on the site, please share them with our team. Every message is reviewed carefully and helps us improve features, promotions, and the overall user experience for players in Canada. Your input directly shapes updates and fixes, so thanks for taking a moment to get in touch.