LuckyFox Casino Privacy Policy

Welcome to the privacy policy for LuckyFox. This page explains how we collect, use, store and protect your personal information when you create an account, play games, or use our services. We take your privacy seriously and set out here the types of data we handle and the ways you can manage your information.

Types of Data We Collect

We collect data that is necessary to provide and improve our services. This includes personal data you give us directly, technical data from your device, and transactional data about your activity on the site.

Personal Data

Personal data includes name, date of birth, contact details, address, identity documents for verification, and payment details. We collect this information when you register, verify your account, contact support, or make transactions.

Technical Data

Technical data covers device identifiers, IP address, browser type and version, operating system, and mobile identifiers. We also collect information about how you use the site, such as pages visited, time spent and error reports, to ensure the service works correctly.

Transactional Data

Transactional data refers to deposits, withdrawals, bets, wins, bonuses applied, and any disputes or chargebacks. This data helps us manage your account, process payments, and meet anti-money laundering obligations.

How We Use Your Information

We use your data to operate your account, process payments, verify identity, prevent fraud, and comply with legal obligations. We also use anonymized or aggregated data to analyse and improve the service, fix bugs, and manage security.

Data Protection Practices

We protect your information using administrative, technical and physical safeguards. Access to personal data is limited to authorised staff and service providers. We use encryption for data in transit and storage where appropriate and monitor our systems for unauthorised activity.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, support login sessions, and collect analytics. Some cookies are strictly necessary for site operation, while others are optional and used to improve functionality. You can manage cookie settings through your browser or the cookie banner.

User Rights

You have rights to access, correct, and delete personal information, subject to legal and operational limits. You may also request restrictions on processing or object to certain uses of your data. We will respond to verified requests in a reasonable timeframe.

Access, Correction and Deletion

To access or correct your data, log in to your account and update your profile or contact support. If you request deletion, we will remove your personal data where lawful and technically possible, while retaining records required for compliance or dispute resolution.

Information Sharing and Third Parties

We share personal data with trusted third parties to process payments, verify identity, provide technical services, and comply with legal requirements. Third parties are contractually required to protect your data and use it only for specified purposes.

Privacy Policy Updates

We may update this policy from time to time. When changes are made, we will post the revised policy and the date of the update. For account-specific questions or privacy requests, contact our support team through your account or at [email protected].

For clarity, Lucky Fox remains committed to handling your information responsibly and in line with applicable privacy expectations in Canada.