Privacy Policy

We explain how we collect, use and protect personal information on this page. The Privacy Policy sets out the types of information gathered when you create an account, make deposits or play games, how that information is processed, and what choices are available to you. Read these terms to understand access, correction and data control options. The policy also covers cookies, data sharing with service providers, and how changes to the policy will be communicated to players in Canada.

Types of data collected

Data collected falls into three main categories: personal, technical and transactional. Collection depends on account activity, payments and site use. Information is limited to what is necessary to provide services, process payments and meet legal obligations.

Personal data

Name, email, postal address, phone number, date of birth and identity documents submitted for verification. Contact details may be used for account notices, support and responsible gaming actions.

Technical data

Device identifiers, IP address, browser type, operating system, cookies and log data. Technical data helps with account security, fraud prevention and basic site functionality on mobile and desktop.

Transactional data

Account balances, deposit and withdrawal records, payment method details, bet history and game activity. Transactional records are used for payments, disputes and regulatory reporting when required.

How information is used

Data is used to manage accounts, process deposits and withdrawals, verify identity, prevent fraud and comply with legal obligations. Information supports customer service, payment reconciliation, bonus administration and enforcement of account rules. Aggregated, non-identifying data may be used for analytics and platform maintenance.

Data protection and security practices

We protect data using encryption in transit and access controls. Stored data is restricted to authorised personnel and third-party providers with contractual safeguards. Regular security reviews and monitoring help detect unauthorised access. Retention periods align with operational needs and legal requirements.

Cookies and tracking technologies

Cookies and similar technologies are used to manage sessions, remember preferences, and enable core features. Third-party analytics and advertising partners may set cookies for performance and measurement. You can manage cookie settings through your browser or account options.

User rights regarding their data

Users in Canada have rights to access, correct and request deletion of personal data where applicable. Requests are processed after identity verification to protect account security. Reasonable steps will be taken to honor valid requests within applicable law.

Access and correction

You can request a copy of personal data held about your account and ask for inaccuracies to be corrected. Use the account settings or contact support to start a request.

Deletion and restrictions

Account closure or deletion requests are considered subject to legal retention obligations. Certain records may be retained for fraud prevention, dispute resolution or regulatory compliance even after account closure.

Data sharing and third parties

Information may be shared with payment processors, identity verification services, game providers and service vendors that perform services on our behalf. Sharing is limited to what is necessary and governed by confidentiality agreements. Law enforcement and regulators may receive data when required by law.

Updates to the privacy policy

Policy changes will be posted on the site with an update date. Significant changes affecting user rights will be communicated by email or account notice. Continued use after updates indicates acceptance of the revised terms.